<div dir="ltr"><div>I'm available to vent about bugtracking at any time, at no charge ;)<br><br></div>Luis<br></div><br><div class="gmail_quote"><div dir="ltr">On Fri, Aug 12, 2016 at 10:13 AM Arthur Richards <<a href="mailto:arichards@wikimedia.org">arichards@wikimedia.org</a>> wrote:<br></div><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr"><div class="gmail_default" style="font-family:verdana,sans-serif;font-size:small">An old-ish-y but goody Max, thanks for sharing. I find the following particularly insightful and relevant to what I see in Wikimedia's Phabricator instance:</div><div><br></div><blockquote style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex" class="gmail_quote"><span style="font-family:Helvetica,Arial,Verdana,sans-serif;font-size:14px;line-height:20px">It is important to know that open bugs in a BTS </span><em style="font-family:Helvetica,Arial,Verdana,sans-serif;font-size:14px;line-height:20px">are not free</em><span style="font-family:Helvetica,Arial,Verdana,sans-serif;font-size:14px;line-height:20px">. </span><strong style="font-family:Helvetica,Arial,Verdana,sans-serif;font-size:14px;line-height:20px"></strong><span style="font-family:Helvetica,Arial,Verdana,sans-serif;font-size:14px;line-height:20px">Old bugs impose a cost on developers, because when they are trying to search relevant bugs, old bugs can make it harder to find the things they really should be working on. In the best case, this slows them down; in the worst case, it drives them to use other tools to track the work they want to do – making the BTS next to useless. This violates rule #1 of a BTS: it </span><em style="font-family:Helvetica,Arial,Verdana,sans-serif;font-size:14px;line-height:20px">must</em><span style="font-family:Helvetica,Arial,Verdana,sans-serif;font-size:14px;line-height:20px"> be useful for developers, or else it all falls apart.</span></blockquote><div><br></div><div><div class="gmail_default" style="font-family:verdana,sans-serif;font-size:small;display:inline">(and thanks Luis :)</div> </div></div><div class="gmail_extra"></div><div class="gmail_extra"><br><div class="gmail_quote">On Fri, Aug 12, 2016 at 10:00 AM, Max Binder <span dir="ltr"><<a href="mailto:mbinder@wikimedia.org" target="_blank">mbinder@wikimedia.org</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">Nemo_bis sent me the following and I thought it was an interesting thing to share here.<br><div><br><a href="http://lu.is/blog/2014/03/28/i-am-the-cadt-and-advice-on-needinfoing-old-bugs-en-masse/" target="_blank">http://lu.is/blog/2014/03/28/i-am-the-cadt-and-advice-on-needinfoing-old-bugs-en-masse/</a><br></div></div>
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<br></blockquote></div><br><br clear="all"><div><br></div></div><div class="gmail_extra">-- <br><div data-smartmail="gmail_signature"><div dir="ltr"><div><div dir="ltr">Arthur Richards</div><div dir="ltr">Sr. Agile Coach: Organizational Collaboration</div><div dir="ltr"><a href="https://www.mediawiki.org/wiki/Team_Practices_Group" target="_blank">Team Practices Group</a><br><div>[[User:Awjrichards]]</div><div>IRC: awjr</div><div>+1-415-839-6885 x6687</div></div></div></div></div>
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