<p dir="ltr">Thanks, I'd be interested to hear the perspective from the insiders, too, I'll forward if I find anything. </p>
<p dir="ltr">The Forbes article is quite dishonest reporting, as much as I agree with the sentiment behind it. 18% turnover seems low considering the 3+ month severance deal they offered everyone, and there is no comparison to the turnover prior to their structural changes. </p>
<p dir="ltr">Another enormous hole is the assumption that everything at zappos is still decided in a top down way. I think that's unlikely to be the case, and anyway it would require interviews or other real data to make that claim. </p>
<p dir="ltr">Looking forward to learning more! </p>
<p dir="ltr">Adam </p>
<div class="gmail_quote">On Jan 18, 2016 12:35 PM, "Grace Gellerman" <<a href="mailto:ggellerman@wikimedia.org">ggellerman@wikimedia.org</a>> wrote:<br type="attribution"><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">Follow up: <div><br></div><div><a href="http://www.forbes.com/sites/lizryan/2016/01/18/whats-causing-zappos-to-hemorrhage-talent/#443ea49435d931be6f2b35d9" rel="noreferrer" style="display:inline!important" target="_blank">http://www.forbes.com/sites/lizryan/2016/01/18/whats-causing-zappos-to-hemorrhage-talent/#443ea49435d931be6f2b35d9</a><br></div></div><div class="gmail_extra"><br><div class="gmail_quote">On Mon, Oct 12, 2015 at 3:18 PM, Max Binder <span dir="ltr"><<a href="mailto:mbinder@wikimedia.org" target="_blank">mbinder@wikimedia.org</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">Late to the party, but this stuck out to me as familiar:<br><br><blockquote style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex" class="gmail_quote">old-fashioned management
hierarchies stifle innovation, because they naturally generate informal
rules and cliques of powerful insiders, which is inefficient and
demoralizing, so a new and better system would be founded on clear,
transparent rules. Even better, the rules should be flexible and
adaptable, so governance procedures should be incorporated into the
system.</blockquote><div><br><blockquote style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex" class="gmail_quote">when everyone knows the drill it eliminates much of the time-wasting
verbosity and psychological microdrama that often turns workdays into an
endless series of unproductive jaw-sessions.</blockquote><div><br></div><div>There's also a lot that makes the Zappos approach seem dogmatic, but it's hard to quote. Good read. <br></div><div><br> </div></div></div><div><div><div class="gmail_extra"><br><div class="gmail_quote">On Tue, Oct 6, 2015 at 3:05 PM, Arthur Richards <span dir="ltr"><<a href="mailto:arichards@wikimedia.org" target="_blank">arichards@wikimedia.org</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr"><div class="gmail_extra">While the article doesn't mention Holocracy, it DOES mention Holacracy. I should have skimmed closer rather than just searching the article with command+f for a misspelled word :p</div><div><div><div class="gmail_extra"><br><div class="gmail_quote">On Tue, Oct 6, 2015 at 2:58 PM, Arthur Richards <span dir="ltr"><<a href="mailto:arichards@wikimedia.org" target="_blank">arichards@wikimedia.org</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">Oh, and of course: <a href="https://en.wikipedia.org/wiki/Holacracy" target="_blank">https://en.wikipedia.org/wiki/Holacracy</a></div><div><div><div class="gmail_extra"><br><div class="gmail_quote">On Tue, Oct 6, 2015 at 2:57 PM, Arthur Richards <span dir="ltr"><<a href="mailto:arichards@wikimedia.org" target="_blank">arichards@wikimedia.org</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div dir="ltr">I haven't read the article yet but did notice they don't mention Holocracy in it. If you're not familiar with it, Holocracy is a a 'complete system for self-organization' - it's an organizational system that tries to apply agile principles at an organizational and management scale. Interesting stuff - Zappos is probably the most well known org that uses Holocracy. Read more:<div><a href="http://www.zapposinsights.com/about/holacracy" target="_blank">http://www.zapposinsights.com/about/holacracy</a><br></div><div><a href="https://www.mountaingoatsoftware.com/blog/holacracy-and-the-search-for-agile-organization" target="_blank">https://www.mountaingoatsoftware.com/blog/holacracy-and-the-search-for-agile-organization</a><br></div><div><a href="http://www.holacracy.org/" target="_blank">http://www.holacracy.org/</a><br></div></div><div class="gmail_extra"><br><div class="gmail_quote"><span>On Tue, Oct 6, 2015 at 2:47 PM, Grace Gellerman <span dir="ltr"><<a href="mailto:ggellerman@wikimedia.org" target="_blank">ggellerman@wikimedia.org</a>></span> wrote:<br></span><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><span><div dir="ltr"><div>I think that groups self-organize rather than individuals, but there's some truth is stranger than fiction material in here:</div><div><br></div><a href="http://www.newrepublic.com/article/122965/can-billion-dollar-corporation-zappos-be-self-organized" rel="noreferrer" style="display:inline!important" target="_blank">http://www.newrepublic.com/article/122965/can-billion-dollar-corporation-zappos-be-self-organized</a><br></div>
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