On 29 March 2015 at 10:52, Ricordisamoa <ricordisamoa(a)openmailbox.org>
wrote:
Il 29/03/2015 19:34, Max Semenik ha scritto:
On Sun, Mar 29, 2015 at 8:04 AM, James Forrester <
jforrester(a)wikimedia.org>
wrote:
On 29 March 2015 at 07:55, Federico Leva (Nemo) <nemowiki(a)gmail.com>
wrote:
See
https://phabricator.wikimedia.org/T31923#1160268
Question by HappyDog: «However, one does have to question why we use the
wiki for these purposes at all. We don't use the wiki for internal issue
tracking, so I'm not sure why we are using it for support. I am not
aware
of any other company or open source project that would consider using a
wiki for handling support issues - it is clearly the wrong tool for the
job».
What software/site to use for
https://www.mediawiki.org/
wiki/Project:Support_desk ?
Phabricator.
Ewww, let's not mix support requests with bugs and work tasks, that will
make searching impossible.
I love that you live in a world where Phabricator isn't already filled
with such requests, but for the rest of us it's the second most common
approach for support requests (after IRC). A proper third party support
system would be great.
I guess James suggests using Ponder, not Maniphest.
Sure, if that's ready, we could try that out. I'm happy to take support
requests in Maniphest, though (as we get them already).
J.
--
James D. Forrester
Product Manager, Editing
Wikimedia Foundation, Inc.
jforrester(a)wikimedia.org | @jdforrester