See
https://phabricator.wikimedia.org/T31923#1160268
Question by HappyDog: «However, one does have to question why we use the
wiki for these purposes at all. We don't use the wiki for internal issue
tracking, so I'm not sure why we are using it for support. I am not
aware of any other company or open source project that would consider
using a wiki for handling support issues - it is clearly the wrong tool
for the job».
What software/site to use for
https://www.mediawiki.org/wiki/Project:Support_desk ?
Nemo