[Mediawiki-l] What is the best Wiki for Knowledge management?

[Walter Welle]

Thanks for your input. So is MediaWiki the mainstream  app for KM?
regardless of type. Im looking for the wiki that has the best set of
features for a KM tool...
Thanks!

Kind Regards

Walter Welle


-----Original Message-----
From: mediawiki-l-bounces at Wikimedia.org
[mailto:mediawiki-l-bounces at Wikimedia.org] On Behalf Of James Mohr
Sent: Monday, June 12, 2006 3:51 PM
To: MediaWiki announcements and site admin list
Subject: Re: [Mediawiki-l] What is the best Wiki for Knowledge
management?

On Monday 12 June 2006 21:12, Walter Welle wrote:
> I see many wiki's I am looking for which one is best used along with
KCS
> methodologies.
> I am pulling together requirements for our kbase now and would like to
> see what versions folks are using for their knowledge base...HTH
thanks!
>
> Kind Regards
>
> Walter Welle

Hi Walter!

I see something like KCS as simply giving a catchy name to something
that has 
been around for years. I did a lot of research on help desk/hotline
tools  
for my book "Supporting Windows NT and 2000 Workstation and Server". To
be 
honest, I am not completely happy with the way it turned out (because of

certain marketing decisions). However, even at the time I wrote it
(1999) 
there were already a number of products on the market that approached
support 
like that. For example, "known problems" with "known solutions". 

The problem is the integration between the help desk tool and the
knowledge 
base. Assume I take the first call with the new knowledge base for a
"known 
problem". I have to get the information into the KB. How do do it?
Manually? 
Does my help desk tool provide a mechanism (directly or indirectly)? If
I am 
the second what to take a "known problem" how do I query the KB from the
help 
desk in order to find the answer? 

Please don't get me wrong, I used to be a member of the HDI many years
ago. 
(about the time I wrote the book) However, I don't really seen anything
new 
in KCS. Still, from what I have seen, there are a number of documents on
KCS 
that do a good job of cutting off the fat and getting to the meat and
the 
concept is sound.

Regards,

jimmo
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