[Mediawiki-l] What is the best Wiki for Knowledge management?

[Walter Welle]

I see many wiki's I am looking for which one is best used along with KCS
methodologies.
I am pulling together requirements for our kbase now and would like to
see what versions folks are using for their knowledge base...HTH thanks!

Kind Regards

Walter Welle


-----Original Message-----
From: James Mohr [mailto:mediawiki at jimmo.com] 
Sent: Monday, June 12, 2006 11:03 AM
To: mediawiki-l at wikimedia.org
Cc: Walter Welle
Subject: Re: [Mediawiki-l] What is the best Wiki for Knowledge
management?

On Monday 12 June 2006 15:58, Walter Welle wrote:
> Looking for your suggestions on which one is the best for a call
center?

Hello Walter!

I work for a company that provides data center services and we naturally
have 
a hotline/help desk for our customers. Although I would not classify it
as a 
traditional call center, we have many of the same elements. Two
important 
aspects for us were quick access to information along multiple paths
(search, 
hierarchy, breadcrumbs, categories, and forth) and the ability to add 
functionality that was ist not present by default. MediaWiki offers both
of 
these and more. 

Personally, I don't think the question should be "which one is the best
for a 
call center?" because no two call centers are 100% alike. You sould come
up 
with a list of criteria and look for something that best fits that list.

Although you definately need to pay attention to the elements that you 
absolutely have to have, don't be thrown off if a product does not seem
to 
have the ability on the surface. For example, MediaWiki does not have
the 
ability to create PDF files of a specific set of pages that we can send
to 
customer. However, it **does** allow you to easily add that
functionality and 
I am currently working on the methodology. 

Let us know exatly what you are looking for and we will do our best to
help.

Regards,

jimmo
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