On Monday 12 June 2006 15:58, Walter Welle wrote:
Looking for your suggestions on which one is the best
for a call center?
Hello Walter!
I work for a company that provides data center services and we naturally have
a hotline/help desk for our customers. Although I would not classify it as a
traditional call center, we have many of the same elements. Two important
aspects for us were quick access to information along multiple paths (search,
hierarchy, breadcrumbs, categories, and forth) and the ability to add
functionality that was ist not present by default. MediaWiki offers both of
these and more.
Personally, I don't think the question should be "which one is the best for a
call center?" because no two call centers are 100% alike. You sould come up
with a list of criteria and look for something that best fits that list.
Although you definately need to pay attention to the elements that you
absolutely have to have, don't be thrown off if a product does not seem to
have the ability on the surface. For example, MediaWiki does not have the
ability to create PDF files of a specific set of pages that we can send to
customer. However, it **does** allow you to easily add that functionality and
I am currently working on the methodology.
Let us know exatly what you are looking for and we will do our best to help.
Regards,
jimmo
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