<div dir="ltr"><div class="gmail_default" style="font-family:courier new,monospace"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt" id="gmail-docs-internal-guid-d11a348d-a900-b54b-07a3-668d459d8c52"><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Between 2016-10-20 and 2016-11-04, the Wikimedia Foundation ran a direct response user survey of registered Tool Labs users. </span><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">175</span><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"> email recipients participated in the survey which represents </span><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">18%</span><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"> of those who were contacted.</span></p><div dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><br></div><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Based on responses to demographic questions, the average* respondent:</span></p><ul style="margin-top:0pt;margin-bottom:0pt"><li dir="ltr" style="list-style-type:disc;font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Has used Tool Labs for 1-3 years</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Developed & maintains 1-2 tools</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Spends an hour or less a week using Tool Labs</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Programs using PHP and/or Python</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Does the majority of their work locally</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Uses source control</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Was not a developer or maintainer on Toolserver</span></p></li></ul><div dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><br></div><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">[1]: "Average" here means a range of responses covering 50% or more of responses to the question. This summarization is coarse, but useful as a broad generalization. Detailed demographic response data is </span><a href="https://meta.wikimedia.org/wiki/Research:Annual_Tool_Labs_Survey/2016" style="text-decoration:none"><span style="font-size:14.6667px;font-family:arial;color:rgb(17,85,204);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;vertical-align:baseline">available on wiki</span></a><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">.</span></p><div dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><br></div><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Qualitative questions:</span></p><ul style="margin-top:0pt;margin-bottom:0pt"><li dir="ltr" style="list-style-type:disc;font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">87% agree</span><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"> that services have high reliability (up time). </span><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Up</span><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"> from </span><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:italic;font-variant:normal;text-decoration:none;vertical-align:baseline">64%</span><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"> last year.</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">71% agree</span><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"> that it is easy to write code and have it running on Tool Labs. </span><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Up</span><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"> from </span><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:italic;font-variant:normal;text-decoration:none;vertical-align:baseline">69%</span><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"> last year.</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">71% agree</span><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"> that they feel they are supported by the Tool Labs team when they contact them via labs-l mailing list, #wikimedia-labs IRC channel, or phabricator. </span><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Up</span><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"> from </span><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:italic;font-variant:normal;text-decoration:none;vertical-align:baseline">67%</span><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"> last year.</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">46% agree</span><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"> that they receive useful information via labs-announce / labs-l mailing lists. </span><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Down</span><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"> from </span><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:italic;font-variant:normal;text-decoration:none;vertical-align:baseline">53%</span><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"> last year.</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">49% disagree</span><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"> that documentation is easy-to-find. </span><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Down</span><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"> from </span><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:italic;font-variant:normal;text-decoration:none;vertical-align:baseline">52%</span><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"> last year.</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">89%</span><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"> find the support they receive when using Tool Labs </span><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">as good or better</span><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"> than the support they received when using Toolserver. </span><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Up</span><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"> from </span><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:italic;font-variant:normal;text-decoration:none;vertical-align:baseline">71%</span><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"> last year.</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">50% agree</span><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"> that Tool Labs documentation is comprehensive. </span><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Up</span><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"> from </span><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:italic;font-variant:normal;text-decoration:none;vertical-align:baseline">46%</span><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"> last year.</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">48% agree</span><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"> that Tool Labs documentation is clear. </span><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Down</span><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"> from </span><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:italic;font-variant:normal;text-decoration:none;vertical-align:baseline">50%</span><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"> last year.</span></p></li></ul><div dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><br></div><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Service usage:</span></p><ul style="margin-top:0pt;margin-bottom:0pt"><li dir="ltr" style="list-style-type:disc;font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">39% use</span><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"> LabsDB often. </span><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Down</span><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"> from </span><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:italic;font-variant:normal;text-decoration:none;vertical-align:baseline">45%</span><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"> last year.</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">49% use</span><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"> webservices often. </span><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Down</span><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"> from </span><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:italic;font-variant:normal;text-decoration:none;vertical-align:baseline">60%</span><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"> last year.</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">42% use</span><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"> cronjobs often. </span><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Down</span><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"> from </span><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:italic;font-variant:normal;text-decoration:none;vertical-align:baseline">54%</span><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"> last year.</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">66% never use</span><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"> redis. </span><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Up</span><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"> from </span><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:italic;font-variant:normal;text-decoration:none;vertical-align:baseline">75%</span><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"> last year.</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">48% never use</span><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"> continuous jobs. </span><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Down</span><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"> from </span><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:italic;font-variant:normal;text-decoration:none;vertical-align:baseline">41%</span><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"> last year.</span></p></li></ul><div dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><br></div><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">The survey included several free form response sections. Survey participants were told that we would only publicly share their responses or survey results in aggregate or anonymized form. The free form responses include comments broadly falling into these categories:</span></p><ul style="margin-top:0pt;margin-bottom:0pt"><li dir="ltr" style="list-style-type:disc;font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Documentation (54 comments)</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Workflow (22 comments)</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Stability & performance (11 comments)</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Software versions (8 comments)</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Monitoring (8 comments)</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Kubernetes / PaaS (6 comments)</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Storage (4 comments)</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Support (4 comments)</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Discovery (3 comments)</span></p></li><li dir="ltr" style="list-style-type:disc;font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Other (15 comments)</span></p></li></ul><div dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><br></div><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Documentation:</span><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"> Over a third of the comments concerned the state of Tool Labs documentation. Given the survey scores on documentation related questions this is not surprising. Many suggestions for improvement focus on step by step guides, task based tutorials, and new user on-boarding guides. Better coverage of database related issues also received multiple mentions.</span></p><div dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><br></div><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Workflow:</span><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"> Workflow related comments included several calls for easier methods of uploading and downloading files in shared tool accounts. Others hoped for some form of automated deployment related to GitHub repositories and web-based editing capabilities. Several people commented on difficulties learning and using Linux commands with a Windows background.</span></p><div dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><br></div><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Stability & performance:</span><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"> Three comments asked for overall stability to be a focus for the coming year's work. Increased performance of Tool Labs provided services such as database servers and the hosted tools themselves also received several mentions.</span></p><div dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><br></div><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Software versions:</span><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"> Java 8, PHP 7, and general software and library upgrades were requested. </span></p><div dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><br></div><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Monitoring:</span><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"> Services for monitoring and alerting on webservice uptime, grid jobs, and log files were included in the comments.</span></p><div dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><br></div><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Kubernetes / PaaS:</span><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"> Comments asked for expanded Kubernetes services, Docker support, and Platform as a Service rollout.</span></p><div dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><br></div><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Storage:</span><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"> Storage comments mentioned expanded capacity for database and large file storage. NFS speed improvements were also mentioned.</span></p><div dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><br></div><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Support:</span><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"> Comments on the topic of support called for expanded staffing by the WMF and additional coverage in the #wikimedia-labs irc channel.</span></p><div dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><br></div><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:700;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Discovery:</span><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"> Better systems to track and search existing tools are desired.</span></p><div dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><br></div><div dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><br></div><p dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Thanks to all who participated. Comments are welcome</span><a href="https://meta.wikimedia.org/wiki/Research_talk:Annual_Tool_Labs_Survey/2016" style="text-decoration:none"><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline"> </span><span style="font-size:14.6667px;font-family:arial;color:rgb(17,85,204);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:underline;vertical-align:baseline">on the meta talk page</span></a><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">.</span></p><div dir="ltr" style="line-height:1.38;margin-top:0pt;margin-bottom:0pt"><br></div><span style="font-size:14.6667px;font-family:arial;color:rgb(0,0,0);background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline">Bryan</span></div>-- <br><div class="gmail_signature">Bryan Davis Wikimedia Foundation <<a href="mailto:bd808@wikimedia.org" target="_blank">bd808@wikimedia.org</a>><br>[[m:User:BDavis_(WMF)]] Sr Software Engineer Boise, ID USA<br>irc: bd808 v:415.839.6885 x6855</div>
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