[Foundation-l] Feedback tab on the English Wikipedia

[Oliver Keyes]

I believe Brandon is going to give it the once-over pretty soon :)

On 9 February 2012 23:09, Mono <monomium at gmail.com> wrote:

> I say the design needs improvement; I suggest taking a look at
> Usernoise<http://wordpress.org/extend/plugins/usernoise/screenshots/>
> for
> a bit of refinement.
>
> On Thu, Feb 9, 2012 at 12:10 PM, Howie Fung <hfung at wikimedia.org> wrote:
>
> > A couple quick comments:
> >
> > For folks that are interested in this topic, please consider attending
> > Oliver's Office Hours on the topic.  Oliver hosts an IRC Office Hours
> > approximately every week to discuss the project.  Some are about specific
> > topics (e.g.., today's is about oversight of comments and is thus limited
> > to oversighters), but most are general purpose discussion where we
> discuss
> > stuff like design direction, general workflows, and DATA.  Here's a link
> to
> > the WMF office hours schedule (Oliver's Office Hours are always listed
> > here): http://meta.wikimedia.org/wiki/IRC_office_hours
> >
> > One of the goals of this project is, as David states, increasing reader
> > engagement.  Ultimately, we hope that a percentage of the readers that
> > leave constructive comments will become editors.  We need to add feedback
> > loops where if someone leaves a great comment that's acted on by the
> > editors, that reader gets notified.  Hopefully that loop will work to
> draw
> > in readers by piquing their curiosity (and also providing some positive
> > feedback of "Hey look!  They took my suggestion -- and by the way, what
> are
> > they doing on this talk page thing. . ."  We need to get through a few
> more
> > baseline features before we start thinking more closely about the
> feedback
> > loop, but I at least wanted to put it out there.
> >
> > Also, there will be some readers that simply will not become editors,
> and I
> > think that's okay.  Having them provide constructive feedback about what
> > their information needs are as readers, I think, is better than having
> them
> > not involved at all.  There is, of course, the signal to noise ratio,
> which
> > is one of the things that Oliver, Aaron Halfaker, and Dario have spent
> > quite a bit of time researching.  Having said that, we do need to be
> > careful about creating a "someone else's problem" dynamic.  One way to do
> > this is to keep making sure these readers know that they can make the
> > change themselves.
> >
> > Howie
> >
> > On Thu, Feb 9, 2012 at 5:00 AM, Oliver Keyes <okeyes at wikimedia.org>
> wrote:
> >
> > > That's the plan. Neil, this is a concern we've taken into account;
> we'll
> > be
> > > testing whether (for example) the presence of the feedback page adds
> > 2,000
> > > comments, but kills half of our anonymous edits, or whatever. If the
> harm
> > > outweighs the benefits, we'll go back to the drawing board.
> > >
> > > On 9 February 2012 10:38, David Gerard <dgerard at gmail.com> wrote:
> > >
> > > > On 9 February 2012 09:04,  <neil at thebabbages.com> wrote:
> > > >
> > > > > I guess my concern is that it may encourage readers to type in
> > > > suggestions and take it no further rather than take the next step and
> > > begin
> > > > editing themselves.
> > > >
> > > >
> > > > At present, the average reader doesn't even fix typos.
> > > >
> > > >
> > > > > Definitely important to watch for any changes in the rate of new
> > > editors
> > > > contributing. It also implicitly makes it "someone else's problem" to
> > fix
> > > > things compared to our current stock response of "if you see things
> > that
> > > > could be better, fix it yourself. " I'm not saying this is intended
> but
> > > it
> > > > runs the risk of making projects look they have people exercising
> > > editorial
> > > > control.
> > > >
> > > >
> > > > If it's getting any increased reader participation in any way at all,
> > > > that's a big improvement over the present. Let's see how it works
> out.
> > > > (With numbers.)
> > > >
> > > >
> > > > - d.
> > > >
> > > > _______________________________________________
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> > >
> > >
> > >
> > > --
> > > Oliver Keyes
> > > Community Liaison, Product Development
> > > Wikimedia Foundation
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> > >
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-- 
Oliver Keyes
Community Liaison, Product Development
Wikimedia Foundation