[Foundation-l] A proposal for a Wikimedia project that helps people find solutions to their problems

[Thomas Dalton]

On 20 November 2011 06:22, Yao Ziyuan <yaoziyuan at gmail.com> wrote:
> Step 1: Initially, the wiki's category system takes you to a broad
> problem type "My air conditioner doesn't work".
> Step 2: On that page, the wiki will say: "Check if the air conditioner
> is plugged in. Does this solve your problem? [Yes] [No]"
> Step 3: If the user clicks [No], the user will be taken to a further
> page that says: "Check if there is too much dust in the air
> conditioner. Does this solve your problem? [Yes] [No]"
> Step 4: If the user clicks [No], the user will be taken to yet another
> page that says: "Check if the air conditioner is out of refrigerant.
> Does this solve your problem? [Yes] [No]"
> Step 5: If the user still clicks [No], the user will be taken to
> another page that says: "Contact maintenance personnel."
>
> As you can see, such a wiki-based troubleshooting process gradually
> isolates the user's problem by letting him choose symptoms, leading to
> increasingly specific problem pages.

That doesn't sound much like a wiki to me...