[Foundation-l] Scheduled intermittent downtime on all Wikimedia projects on May 24

[Thomas Morton]

> If we knew what would fail to put an appropriate error message there, we'd
probably fix the problem beforehand. :-)

That's... completely missing the point. Yes the specific errors faced were
unexpected or unforseen, BUT they were a* direct result* of the maintenance
between 13:00 and 14:00. I am simply passing on the feeling of our
readership; which was that the situation was badly communicated to them.

I am trying to share my experience here as a sysadmin and website operator;
users hate downtime/maintenance, and will complain about it endlessly.
Improving our communication of planned maintenance is definitely a good
idea.

> Nobody is ignoring any concerns, they are carefully weighted, hehehe,
unlike your negativism.

I'm trying to be positive, but it seems to simply be dismissed (incorrectly)
as "well we didn't know what was going to happen".

Tom

On 25 May 2011 11:33, Domas Mituzas <midom.lists at gmail.com> wrote:

> Hi!
>
> > The maintenance was planned, downtime was noted as possible. An error
> > message that reflects that seems, frankly, a good idea.
>
> There're lots of great ideas around the world, feeding the hungry and
> curing the cancer among them.
>
> > The response to what I thought to be a helpful suggestion in improving
> > communication with readership has been... incredibly disappointing.
>
> Well, you were complaining about confusion at first, probably we indeed
> should not show any technical details about anything.
> "Site is down, bye!" might be better choice, I guess.
>
> > I wish I hadn't bothered. :( I was just passing on comments from people
> who  came to
> > IRC and basically said "oh, well why didn't the site just say that then".
>
> If we knew what would fail to put an appropriate error message there, we'd
> probably fix the problem beforehand. :-)
>
> > Of course; if we are ignoring our readers' concerns now, then fine.
>
> Nobody is ignoring any concerns, they are carefully weighted, hehehe,
> unlike your negativism.
>
> Cheers,
> Domas
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