[Foundation-l] Scheduled intermittent downtime on all Wikimedia projects on May 24

[Thomas Morton]

Huh? The downtime was expected during 13:00 and 14:00 UTC, or at least there
was an email warning of such things the day before... hardly unplanned or
unknown.

Tom

On 25 May 2011 11:12, Domas Mituzas <midom.lists at gmail.com> wrote:

> >
> > As you can see it refers to some unknown error. In this case the
> > maintentance was known and* pre-planned* for several days.
>
> technically this was unknown problem :)
>
> > A lot of people were confused by the outage and the error page was
> unhelpful
> > to them. This could have been mitigated simply by editing that
> > page temporarily to say "Our servers are undergoing scheduled
> maintenance,
> > which has resulted in some downtime. This should be concluded by 14:00
> UTC,
> > please be patient whilst the maintenance progesses."
>
> We did not really know when we will fix it :)
>
> > And this is the extent of my suggestion to improve our communication with
> > readers.
>
> IMO we're discussing completely wrong things here. Site was down, doesn't
> really matter in what way ;-)
> I'm sure we'd look much more professional if our downtime message would
> always say "planned maintenance in process!" ;-)
>
> Domas
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