[Foundation-l] Request for your input: biographies of living people

Thomas Dalton thomas.dalton at gmail.com
Mon Mar 2 11:38:16 UTC 2009

2009/3/2 Sue Gardner <sgardner at wikimedia.org>:
> So what can we do? Here are the things I am thinking about. I would love
> your input:
> * Do we think the current complaints resolution systems are working?  Is it
> easy enough for article subjects to report problems?  Are we courteous and
> serious in our handling of complaints?  Do the people handling complaints
> need training/support/resources to help them resolve the problem (if there
> is one)?  Are there intractable problems, and if so, what can we do to solve
> them?  Some Wikimedia chapters have pioneered more systematic training of
> volunteers to handle OTRS responses; should we try to scale up those or
> similar practices?

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