[Foundation-l] What's OTRS?

[Casey Brown]

OTRS is the e-mail client used by the Wikimedia Foundation.  Whenever
someone sends an e-mail to the Wikimedia Foundation using the Contact page
on Wikipedia or other places, it gets sent to OTRS and volunteers answer it
on behalf of the Wikimedia Foundation or send it to people who can.  They
also tend to act out actions based on OTRS e-mails.

-----Original Message-----
From: foundation-l-bounces at lists.wikimedia.org
[mailto:foundation-l-bounces at lists.wikimedia.org] On Behalf Of CJ King
Sent: Thursday, February 15, 2007 4:17 PM
To: Wikimedia Foundation Mailing List
Subject: [Foundation-l] What's OTRS?

Hi everybody, my name is CJ King. I would really like to know what OTRS is.
Thanks and have a great day!!
On 2/15/07, David Gerard <dgerard at gmail.com> wrote:
>
> The "problem with your article?" page for en:wp is:
>
>
>
http://en.wikipedia.org/wiki/Wikipedia:Contact_us/Article_problem/Factual_er
ror_%28from_enterprise%29
>
> It directs people to either the Help Desk or to OTRS. The Help Desk
> appears to be getting a few reasonable queries from organisations,
> which are being dealt with properly.
>
> No flood of crap yet, which is good :-)
>
> OTRS volunteers - how's it looking from your side?
>
>
> - d.
>
> _______________________________________________
> foundation-l mailing list
> foundation-l at lists.wikimedia.org
> http://lists.wikimedia.org/mailman/listinfo/foundation-l
>



-- 
You've got an email from cjkingwiki at gmail.com.
_______________________________________________
foundation-l mailing list
foundation-l at lists.wikimedia.org
http://lists.wikimedia.org/mailman/listinfo/foundation-l