Discussion on Oliver Keyes' blog:

http://quominus.org/archives/714

He's coming from the perspective of liaison with newbies. Read the comments.

(I will note that Antoine Musso was right in the previous discussion that Mantis has a nice, friendly interface. I myself was most displeased to discover that (a) the code itself is really horrible (b) it's all but unsupported even to free-software standards.)

- d.