On 3/31/06, Steve Bennett <stevage(a)gmail.com> wrote:
Perhaps the best idea for the end product would use no words at
all...it would be totally intuitive.
In a perfect world, tools would be unnecessary.
I'm having trouble visualising this in a wiki environment though.
This isn't a new use for a wiki, it's a replacement for the discussion pages
in a wiki that I believe will better suit Wikipedia. Your discussion below
indicates how a wiki environment is barely able to contain, much less make
sense of, the kind of exchange that goes on when people attempt to debate
complicated and hotly debated concepts.
Sort of seems like anyone sophisticated enough to use such a tool is
probably capable of arguing coherently in the first
place :)
If that's true, then the user interface would be badly designed. I'm
specifically hoping that using this tool will teach people how to argue more
coherently.
Also, for your "hostile debaters", they would probably attack the
credibility of such a tool.
I agree. If they can't play their games, then they won't participate and
they'll try to degrade the validity of the results. In my experience,
though, hostile debaters rarely provide any substance. They provide a lot
of conjecture, and tend to point to that one author that agrees with them a
lot. This tool will divide them into two groups (1) those who can play nice
and are willing to contribute what they know to the debate, and (2) those
who can't play nice and probably wouldn't have contributed anything to the
conversation in any case.
If the majority of your users are hostile debaters then your conversations
are probably mostly stagnated and stymied, but the only way you'll get them
to use this tool is to make it the only way to get their opinions heard.
The unfortunate truth is that it just plain ruins their fun, but if a
person's fun involves befuddling the opposition, it's a behavior that must
be curbed for effective communication to occur.
And for the "casual debaters", perhaps they would just look at it, go "too
complicated", and move on.
Again, that's a user interface thing. Creating an effective user interface
was always my biggest obstacle in creating this. I've done sketches and
mockups, but I think that the only way that an effective UI can be designed
will be to create one for a set of early adopters, watch it get used, and
then incrementally redesign the UI to make it easier to use based on the
input from the test group.
The reason the UI is such a challenge is because this entire pattern of
debate is foreign to most people. We're used to thinking in documents and
lists, not ranked statements and tree structures.
I wish I did. For the past two years I've had so
much on my plate that
the
edges of the plate have been cracking off.
I've started and stalled the
project several times in the past five years, and I just had to admit
that
I'll never get it done on my own. However, I
continue to have great
faith
in this tool's ability to help people achieve
greater harmony, so I
continue
to look around for others who might be able to
help.
Pity, a concrete prototype would be great. Personally I find Wiki very
badly suited to the sort of discussion that has to happen at WP. Very
frequently, I find that someone makes a point, and the first person to
respond pretty much monopolises the conversation. If anyone else
attempts to respond to the initial point, they get lost in the flow.
....
By contrast, email allows the focus of the conversation to be
constantly redefined. Each email, by quoting selectively, draws the
reader's attention to a single part of the dialogue. However email
lacks permanence - all the replies that will ever be made to an email
will be made within a week or so. Whereas it's not uncommon to see
replies on wiki made a year or more after the original post, with the
presumption that some time later someone else will take up the
original viewpoint.
Thank you, Steve. You've very effectively summed up why I feel that the
development of a new tool is warranted. Threaded blogs are very slightly
better than email, but any significant volume will bury the most elequently
made point in no time. None of our current conflict resolution mechanisms
is effective for tracking large, prolonged conversations.
I want to thank everyone who's responded to me here. I'll be sure to write
up a presentation and submit it for the conference. Your questions and
comments here are helping me better identify what kind of content I need to
include in the presentation.
-Robert