Without quite going so far as to request someone set this up for me,
*grin*, I merely note that if there were a mail alias of
info_en(a)wikipedia.org (or similar) which delivered email into an
installation of otrs (or similar, although I played with the demo of
otrs), then I would be able to significantly and quickly reduce my
personal email burden by forwarding emails that I get from people to a
ticket system where others could help me give proper answers.
The problem I have right now is that I get many many requests that are
not private to me, but not quite public either. I generally answer
all these myself. This is a lot of work, and other people exist who
would be glad to help with it. But short of sending the request on to
a public mailing list (not always good), I have no convenient
mechanism to share the burden.
With an otrs system, not open to the public, I could invite specific
peopl who know enough about "the official wikipedia response" to
things to help me out with these emails.
If a first experiment seems to go well, we could publicize the address
on the website, and even set up sub-addresses for specific types of
inquiries.
--Jimbo
--
"La nèfle est un fruit."
- first words of 50,000th article on
fr.wikipedia.org