On Tue, Sep 15, 2020 at 10:00 AM Niklas Laxström niklas.laxstrom@gmail.com wrote:
ma 14. syysk. 2020 klo 23.49 Tyler Cipriani (tcipriani@wikimedia.org) kirjoitti:
The number of new tasks being created with this tag in a given week is outpacing the number of tasks being closed in a given week: this past week we added 41 tasks and only closed 22.
Majority of the recently created tasks are frontend JavaScript errors. The logging of these errors have only started recently.
Aye, this is indeed a distraction currently. In talking with Tyler prior to this email I failed to highlight what I think the main area of concern is, which is indeed not just the total number of reports from this and last month.
Rather, my main concern is that over the past six month (incl long before the JS stuff came along), we've fallen quite a bit in addressing on-going production errors.
For example, of the 30 odd backend errors reported in June, 14 were still open a month later in July [1], and 12 were still open – three months later – in September. The majority of these haven't even yet been triaged, assigned assigned or otherwise acknowledged. And meanwhile we've got more (non-JavaScript) stuff from July, August and September adding pressure. We have to do better.
-- Timo
[1] https://phabricator.wikimedia.org/phame/post/view/203/production_excellence_...