How’d we do in our strive for operational excellence last month? Read on to find out!

Incidents

Zero documented incidents last month. Isn't that something! (Incident graphs)

Learn about past incidents at Incident status on Wikitech. Remember to review and schedule Incident Follow-up in Phabricator, which are preventive measures and other action items to learn from.

Trends

In August we resolved 18 of the 156 reports that carried over from previous months, and reported 46 new failures in production. Of the new ones, 17 remain unresolved as of writing and will carry over to next month.

The number of new errors reports in August was fairly high at 46, compared to 31 reports in July, and 26 reports in June.

The backlog of "Old" issues saw no progress this past month and remained constant at 146 open error reports.

Figure 1, Figure 2: Unresolved error reports, stacked by month.

💡 Did you know: You can zoom in to your team's error reports by using the appropriate "Filter" link in the sidebar of our shared workboard?

Take a look at the workboard and look for tasks that could use your help.

→  https://phabricator.wikimedia.org/tag/wikimedia-production-error/

Last few months in review:

Tally:

For more month-over-month numbers refer to the spreadsheet.

Thank you to everyone who helped by reporting, investigating, or resolving problems in Wikimedia production. Thanks!

Until next time,

– Timo Tijhof

🔗 Share or read later via https://phabricator.wikimedia.org/phame/post/view/248/