How’d we do in our strive for operational excellence last month? Read on to find out!

Read on Phabricator at https://phabricator.wikimedia.org/phame/post/view/219/

📈 Incidents

1 documented incident in December. [1] In previous years, December typically had 4 or fewer documented incidents. [3]

Learn about recent incidents at Incident documentation ]] on Wikitech, or Preventive measures in Phabricator.

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📊 Trends

Figure 1, Figure 2: Unresolved error reports stacked by month.

Month-over-month plots based on spreadsheet data. [5]

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📖 Outstanding errors

Take a look at the workboard and look for tasks that could use your help.
→ https://phabricator.wikimedia.org/tag/wikimedia-production-error/

Summary over recent months:

⚠️ July 2019 (2 of 18 issues left): no change.
⚠️ August 2019 (1 of 14 issues): no change.
⚠️ September 2019 (2 of 12 issues): One task resolved (-1).
⚠️ October 2019 (5 of 12 issues): no change.
⚠️ November 2019 (1 of 5 issues): no change.
⚠️ December 2019 (4 of 9 issues), no change.
⚠️ January 2020 (2 of 7 issues), no change.
February 2020 (2 of 7 issues left), no change.
March 2020 (2 of 2 issues left), no change.
April 2020 (9 of 14 issues left): no change.
May 2020 (7 of 14 issues left): no change.
June 2020 (7 of 14 issues left): no change.
July 2020 (9 of 24 new issues): no change.
August 2020 (23 of 53 new issues): no change.
September 2020 (13 of 33 new issues): One task resolved (-1).
October 2020 (35 of 69 new issues): Four issues fixed (-4).
November 2020 (14 of 38 new issues): Five issues fixed (-5).
December 2020: 22 of 33 new issues survived the month and remained unresolved (+33; -22)

Recent tally
149	as of Excellence #26 (15 Dec 2020).
-11	closed of the 149 recent issues.
+22	new issues survived December 2020.
160	as of 27 Jan 2020.

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🎉 Thanks!

Thank you to everyone else who helped by reporting, investigating, or resolving problems in Wikimedia production. Thanks!

Until next time,

– Timo Tijhof

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Footnotes:

[1] Incident documentation 2020, Wikitech.
[2] Open tasks, Wikimedia-prod-error, Phabricator.
[3] Wikimedia incident stats by Krinkle, CodePen.
[4] Month-over-month, Production Excellence spreadsheet.