GerardM wrote:
Hoi,
This is not necessarily true. A blocked user should be able to send a
message to an OTRS queue. There it will be dealt with by people who
are not likely to be the person who is part of the situation. That is
in essence a good thing because it de-escalates.
Oh, and by the way when you do OTRS work, it is not uncommon to hear
some "complaints".. :)
Thanks,
GerardM
Also, there are the public mailing lists...I think the block text on
en.wikipedia specifically directs people to wikien-l.
Essjay