How’d we do in our strive for operational excellence last month? Read on to
find out!
Or read on Phabricator at
https://phabricator.wikimedia.org/phame/post/view/218/
📈 Incidents
Zero documented incidents in November. [1] That's the only month this year
without any (publicly documented) incidents. In 2019, November was also the
only such month. [3]
Learn about recent incidents at Incident documentation
<https://wikitech.wikimedia.org/wiki/Incident_documentation> on Wikitech,
or Preventive measures
<https://phabricator.wikimedia.org/project/view/4758/> in Phabricator.
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📊 Trends
Figure 1, Figure 2: Unresolved error reports stacked by month.
<https://phabricator.wikimedia.org/phame/post/view/218/production_excellence_26_november_2020/#trends>
The overall increase in errors was relatively low this past month, similar
to the November-December period last year.
What's new is that we can start to see a positive trend emerging in the
backlogs where we've shrunk issue count three months in a row, from the 233
high in October, down to the 181 we have in the ol' backlog today.
Month-over-month plots based on spreadsheet data
<https://docs.google.com/spreadsheets/d/1tRCh8aB0UYyLlhftvcHvhWH4-e7cF5V01XvRObTVgUI/edit?usp=sharing>.
[5]
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📖 Outstanding errors
Take a look at the workboard and look for tasks that could use your help.
→
https://phabricator.wikimedia.org/tag/wikimedia-production-error/
Summary over recent months:
- ⚠️ July 2019 (2 of 18 tasks): One task closed (-1).
- ⚠️ August 2019 (1 of 14 tasks): *no change*.
- ⚠️ September 2019 (3 of 12 tasks): *no change*.
- ⚠️ October 2019 (5 of 12 tasks): *no change*.
- ⚠️ November 2019 (1 of 5 tasks): *no change*.
- ⚠️ December 2019 (3 of 9 tasks left), *no change*.
- January 2020 (3 of 7 tasks left), One task closed (-1).
- February (2 of 7 tasks left), *no change*.
- March (2 of 2 tasks left), *no change*.
- April (9 of 14 tasks left): *no change*.
- May (7 of 14 tasks left): *no change*.
- June (7 of 14 tasks left): *no change*.
- July 2020 (9 of 24 new tasks
<https://phabricator.wikimedia.org/maniphest/query/s__D8Kd0xuQH/#R>): *no
change*.
- August 2020 (23 of 53 new tasks
<https://phabricator.wikimedia.org/maniphest/query/hu1yhWu4sXkP/#R>):
Three tasks closed (-3).
- September 2020 (14 of 33 new tasks
<https://phabricator.wikimedia.org/maniphest/query/CGFQViLShnOY/#R>):
One task closed (-1).
- October 2020 (39 of 69 new tasks
<https://phabricator.wikimedia.org/maniphest/query/MYnnBybPTYpd/#R>):
Six tasks closed (-6).
- *November 2020*: 19 of 38 new tasks
<https://phabricator.wikimedia.org/maniphest/query/CkC_VqQq5VC0/#R>
survived the month and remain open today (+38; -19)
Recent tally
142 as of Excellence #25
<https://phabricator.wikimedia.org/phame/post/view/213/production_excellence_25_october_2020/>
(23 Oct 2020).
-12 closed of the 142 recent tasks.
+19 survived November 2020.
149 as of today, 15 Dec 2020.
The on-going month of December, has 19 unresolved tasks
<https://phabricator.wikimedia.org/maniphest/query/10NQy74iKaZJ/#R> so far.
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🎉 Thanks!
Thank you to everyone else who helped by reporting, investigating, or
resolving problems in Wikimedia production. Thanks!
Until next time,
– Timo Tijhof
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Footnotes:
[1] Incident documentation 2020, Wikitech
<https://wikitech.wikimedia.org/wiki/Incident_documentation#2020>.
[2] Open tasks, Wikimedia-prod-error, Phabricator
<https://phabricator.wikimedia.org/maniphest/query/Fw3RdXt1Sdxp/#R>.
[3] Wikimedia incident stats, Krinkle, CodePen
<https://codepen.io/Krinkle/full/wbYMZK>.
[4] Month-over-month, Production Excellence (spreadsheet)
<https://docs.google.com/spreadsheets/d/1tRCh8aB0UYyLlhftvcHvhWH4-e7cF5V01XvRObTVgUI/edit>
.