This discussion does not concern the list, please continue it in private if you need to.
On Tue, 2020-12-29 at 13:53 +0200, יגאל חיטרון wrote:
I already tryed this approach a couple of times, and
every time you
said not to report if I have no full reproducing algorithm.
Yeah, I also had to deal with such unhelpful responses before. Some advice to avoid this:
Customer service rule no. 1: listen to the customer. It's not helpful to argue and
I'd assume that's not what Andre's employer expects from him.
Rule no. 2: be helpful. If he can't help in understanding the issue, as a last resort
he can create a minimal bug report himself, if the customer is not comfortable to do so.
It seems Andre is the primary contact for users, so enrolling to a customer service
training course might help him better represent the WMF and fulfill his task.
I think the WMF with all the new plans would gladly support that course monetarily, as it
would greatly benefit the community and the image of the WMF.