On Sat, May 12, 2012 at 11:40 AM, MZMcBride z@mzmcbride.com wrote:
Mark H. and I have had previous discussions about generally improving user feedback tools. The Wikimedia Foundation's approach seems to largely consist of a giant feedback bar with giant colorful faces (no, seriously: https://www.mediawiki.org/wiki/MoodBar).
My notes on a better approach to this problem are here: https://en.wikipedia.org/wiki/Wikipedia:Kvetch. There are associated bugs scattered around as well.
I think it's awesome that anyone is considering something to replace the nightmare that is Bugzilla, but let me correct an inaccurate assumption you have here:
Moodbar was not built to be a general purpose issue reporting tool. And definitely not something that could or should replace an issue tracker. It is designed only for asking newcomers whether they are having a generally positive or negative experience and why, so that we could get an overall read on the mood of new editors. Either outcome could in fact be the product of totally normal experiences on Wikipedia.
As for the "colorful faces" you seem to dislike, well, it wasn't designed with your demographic in mind. To date hundreds of editors are not only successfully reporting issues, they're getting responses from other editors: https://toolserver.org/~dartar/fd/
Steven