Le 27/02/2023 à 13:05, David Gerard a écrit :
> Can I just note that however you word it, closing volunteers' good
> faith bugs because nobody is available from the organisation right now
> is an excellent way to get them never to file a bug again.
Hello,
Possibly, though laying them open for years with priority "lowest" is
not ideal either. At least when the task is closed there is a clear
intent it is not going to be fixed/implemented.
Note: the issue applies to all users (volunteers and paid staff from the
various organizations participating on Phabricator)
--
Antoine "hashar" Musso
At least in my experience, one of the most demotivating things is when people don't call a spade a spade - e.g. Gerrit patches that just languish in silence instead of someone rejecting it and explaining why. A rejection might sting in the moment, but at least it allows the person to either find an alternative path to solving their problem, or move on with their life. Ambiguous silence is so much worse. Of course, that's no excuse to reject things rudely - rejections should always be polite and compassionate, but ultimately clear.
The primary reason why I don't support declining things nobody intends to work on is we're an open project - there is no fixed group of people who are allowed to work on stuff. Anyone can work on things. I also think having a list of all known bugs, even the ones that nobody wants to fix, can be a useful thing in and of itself. From that perspective certain bugs being lowest forever seem inevitable and reasonable.
--
Brian