On 14/05/12 18:19, Risker wrote:
Martijn is on to something here. I write as a non-developer who has identified bugs and has been pressed to report them via Bugzilla, despite the fact that I feel very much out of my depth there. For those of us who can report problems but not solve them (other than to test solutions), a simpler process would probably help to ensure that the bugs are reported in a more standard way that is most likely to be useful to the developer team.
This is a good point. I sometimes get a bug discussed through irc, and I may end up asking: can you report that in bugzilla?
Doing it that way has a number of benefits: - The bug is explained by the original reporter, not as viewed/understood by a second-person. - It provides a source of request for the change. - The reporter can get feedback about the status (eg. it got reverted). - Even if the people who initially dealt with it doesn't follow with the problem, it gets registered. - Further questions go directly to the reporter, no need to have them proxied to the Village Pump.
So I get convinced on having bugzilla at least barely usable for end users. :-)