On 4/15/07, Pedro Sanchez <pdsanchez@gmail.com> wrote:

On 4/15/07, Casey Brown <cbrown1023@gmail.com> wrote:
> Does anyone think that we need an OTRS
> <http://meta.wikimedia.org/wiki/OTRS> info queue for our
> Wikiquote projects?
>
> In case anyone is not familiar with OTRS (Open-source ticket request
> system), it is basically the e-mail system for Wikimedia projects.  For
> example, when you e-mail Wikipedia from its "Contact us" page <
> http://en.wikipedia.org/wiki/Wikipedia:Contact_us>, it goes
> to OTRS and is received by specially selected volunteers who either answer
> the e-mail or forward it to the correct people.  The types of items found in
> the e-mails can be anything from article problem rectification to unblock to
> a threat of legal action (and many other items).
>
> I do not believe that we have a current need for it (we are only the third
> largest project), but others may think differently.  The fact that we did
> not have a "Contact us" link in our sidebar on the English Wikiquote has
> come up and we did not really have a good answer for it. We may also wish to
> have one set up just in case or become familiar with it until a time when we
> grow large enough to actually need it.
>
> I am waiting for your opinions on this matter,
> Casey Brown
> Cbrown1023
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>

As of now, all esquot tickets get into info-es  (actually all spanish projects)
we get about 10 tickets a day , so it's not like a large workload, but
a split queue would also work fine

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