That's really strange, I just tried all the things you say and they're working ok.  I can only think it's intermediate labs problems and you're getting unlucky every time you try it.  Is anyone else on this list having similar trouble?

On Thu, May 21, 2015 at 9:59 PM, Halibutt <halibutt@gmail.com> wrote:
Dan, Jeremy,

Thank you for responding so quickly. Sorry if I didn’t make myself clear enough. My basic point was that the support is not clear to someone as code-illiterate as myself. Or potentially – an average user of WikiMetrics.

1. As to this specific issues, I explained them all at the talk page, but - at the risk of repeating myself - here they are:
        a) I managed to input one cohort using the Paste user names field (txt upload didn't work), but the list had an error (one name had a typo).
        b) So I decided to remove the name, but the button did nothing.
        c) So I removed the cohort altogether and decided to re-enter it. But I couldn't because the name was already taken (even though I already deleted the cohort with that name).
        d) So I chose another name, but the system refused as it apparently doesn't accept Polish diacritic signs.
        e) So I changed the name again, but then I got the "error! Wikimetrics is experiencing problems. Visit the Support page for help if this persists. You can also check the console for details.". No matter what I do, I always get              it now. Even clicking on "Wikimetrics" to go to the main page gives me that error.

2. Ok, here's my experience now, after numerous computer and browser restarts.
        a) I log in using Wikimedia's login
        b) Wikimetrics' main page appears, with some error briefly flashing above, but it disappears too fast for me to read
        c) When I click on "My cohorts", I get the "error! Wikimetrics is experiencing problems..."
        d) All the other items in the menu are fine, but then again I don't have any cohorts right now...

Now then, at the My cohorts screen with the error on top the console has plenty of security errors (see console dump 1.txt), and when I go to diary and click on "11 more", there is some Internal Server Error (namely: statusText:"INTERNAL SERVER ERROR") in one of the values to the right, but I have no idea how to copy-paste the content of that entire field. It's below "__proto__:function ()" and over "success:b.Callbacks/p.add()".

Anyway, the above happens when I try to do It with Firefox. When I tried to replicate the problem with Chrome (this time logged in with Google), it happened when I tried to upload a cohort from a txt file (see " metrics.wmflabs.org-1432259611575.log"), and again when I tried with manual entries ("metrics.wmflabs.org-1432259857839.log")

Was this any more helpful? Take note that I really do not have any idea what I just did :) I would gladly report my issues at Phabricator, but then again, reporting bugs at Phabricator is for people who at least know how to diagnose something. I can only say: it doesn't work. Which I guess is not much of a diagnose. Which is why I joined this list instead of waiting for someone to reply at the talk page. Anyway, I can provide any and all info necessary, but I would need some step-by-step help from you.

Anyway, thanks again and hope this gets solved. Whatever the problem is.
Cheers



From: wikimetrics-bounces@lists.wikimedia.org [mailto:wikimetrics-bounces@lists.wikimedia.org] On Behalf Of Dan Andreescu
Sent: Wednesday, May 20, 2015 10:50 PM
To: wikimetrics@lists.wikimedia.org
Subject: Re: [Wikimetrics] How to report a problem?

Hi Halibutt,

Wikimedia Labs, the infrastructure that Wikimetrics is running on, is having some stability issues lately.  That might be the problem, and we don't know when the problems will stop unfortunately.  However, you can report problems here, but as Jeremy says you should be as descriptive as possible:

1. What did you try to do?  What steps could someone take to do the same thing and hopefully run into the same problem?
2. What happened when you tried to do something?  Again be as descriptive as possible including pasting in any error messages or screenshots.

As the Support page suggests, the way to file issues is to add something to Phabricator, our issue tracker.

On Wed, May 20, 2015 at 4:40 PM, Jeremy Baron <jeremy@tuxmachine.com> wrote:
Hi,

On Wed, May 20, 2015 at 8:15 PM, Halibutt <halibutt@gmail.com> wrote:
> The Support page apparently
> doesn’t mention my case, and the console report tells me nothing (there is
> some “INTERNAL SERVER ERROR” there, surrounded by plenty of computer lingo I
> don’t really understand).

I don't know a lot about wikimetrics (I saw the UI exactly once) but
as a general rule:

You said:
> "surrounded by plenty of computer lingo I don’t really understand"

That is not useful. at best maybe someone knows of an ongoing issue
and they can guess maybe it's the same thing. but that would just be a
guess.

you should //copy and paste that text// that you don't understand into
a message so that other people can read it and maybe help diagnose the
issue.

also maybe include some basic steps to reproduce the issue starting
logged out of the app. e.g. log in to the app, click on Widgets, input
"Rose" into username field, click on "Go". See also "Steps to
Reproduce" at https://www.mediawiki.org/wiki/How_to_report_a_bug
(that's not for wikimetrics but there are some applicable bits)

-Jeremy

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