Internal Server Error

Le 23 janv. 2015 à 18:31, Dan Andreescu <dandreescu@wikimedia.org> a écrit :

Wikimetrics has been having serious connectivity problems for a few days.  It turned out to be solvable by using some new hostnames (labsdb1002.eqiad.wmnet).  I fixed it just now, please retry your reports and let me know if anything is still wrong.

On Fri, Jan 23, 2015 at 10:46 AM, Dan Andreescu <dandreescu@wikimedia.org> wrote:

Hi everyone.  I will work on this as soon as I get into the office, in about an hour from now.  Yuvi suggested one thing that I wasn't aware of that might make this a simple fix.

On Friday, January 23, 2015, Dan Higgins <dhiggins@wikimedia.org> wrote:

Hi Kevin,

Sorry to be a pest but do you have any update on sorting out the Wikimetrics issues? It seems to have gotten worse since we last spoke to you with around 1 in 10 reports going through.

Thanks,

Dan

On Tue, Jan 20, 2015 at 7:17 PM, Kevin Leduc <kevin@wikimedia.org> wrote:

All the developers are in transit to SF today.  Dan said he'd be in the office this afternoon.  First dev I see I'll notify them of problems in wikimetrics.

On Tue, Jan 20, 2015 at 11:10 AM, Amanda Bittaker <abittaker@wikimedia.org> wrote:

Hello again gentlemen,

I think Dan might have already pinged you, but just in case, I wanted
to let you know that we are getting these failures again.  It's kind
of crunch time for getting this data, so we're just banging our heads
against the wall and retrying the reports until they work (1 out of 4
times for me.)  Is there any way you all could work your magic again?

Many thanks once again,
Amanda

On Wed, Dec 10, 2014 at 4:30 PM, Kevin Leduc <kevin@wikimedia.org> wrote:
> It's good to hear it's working again.  Don't hesitate to reach out to us
> here or at wikimetrics@lists.wikimedia.org if you notice this kind of
> trouble again.
>
> On Wed, Dec 10, 2014 at 3:37 PM, Amanda Bittaker <abittaker@wikimedia.org>
> wrote:
>>
>> It's working perfectly now--a thousand thank yous, Dan and Marcel.
>>
>> On Wed, Dec 10, 2014 at 3:24 PM, Edward Galvez <egalvez@wikimedia.org>
>> wrote:
>>>
>>> Thanks so much Dan and Marcel!
>>>
>>> -E
>>>
>>>
>>> On Wed, Dec 10, 2014 at 3:08 PM, Dan Andreescu <dandreescu@wikimedia.org>
>>> wrote:
>>>>
>>>> forgot Marcel - my fault.  Jaime & folks, in general Marcel rules and
>>>> he's probably going to help you out faster / better than I can.
>>>>
>>>> On Wed, Dec 10, 2014 at 5:57 PM, Dan Andreescu
>>>> <dandreescu@wikimedia.org> wrote:
>>>>>
>>>>> Ok, Amanda and anyone else who had problems.  Please try again.  I
>>>>> think I've cleared up some gunk and that might have helped things.  We'll be
>>>>> looking at performance more closely soon.
>>>>>
>>>>>
>>>>>
>>>>> Steps taken, logging mostly for post-mortem purpose
>>>>>
>>>>> * delete from report where recurrent_parent_id is null and recurrent =
>>>>> 0 and created < date('2014-12-01');
>>>>> ** This deleted records that are not visible in the system anymore.
>>>>> They are recoverable from the wikimetrics database backups but we don't need
>>>>> them in the database.  These probably slowed some things down, in total the
>>>>> statement deleted 1623628 rows.
>>>>>
>>>>> * alter table report add column old_recurrent tinyint(1); update report
>>>>> set recurrent = 0, old_recurrent = 1 where user_id = 461 and recurrent = 1;
>>>>> ** This disables WikimetricsBot recurrent reports, but preserves the
>>>>> data so we can deal with them later.  When labs is done re-synchronizing, we
>>>>> will be re-running these reports.  They feed data to Vital Signs, in case
>>>>> someone's curious about what they are.
>>>>>
>>>>> * Stopped and rebooted the system.  The backup system seems to be
>>>>> hanging or taking a really long time.  I'd like to take a look at this in
>>>>> more depth, but my guess is the amount it's transferring has gone beyond
>>>>> what we expected.
>>>>>
>>>>> On Wed, Dec 10, 2014 at 5:23 PM, Dan Andreescu
>>>>> <dandreescu@wikimedia.org> wrote:
>>>>>>
>>>>>> We're sorry - the problems we were facing last week have probably
>>>>>> festered.  I'm going to turn off some things and reset the system.  I'll
>>>>>> report back.
>>>>>>
>>>>>> On Wed, Dec 10, 2014 at 4:47 PM, Amanda Bittaker
>>>>>> <abittaker@wikimedia.org> wrote:
>>>>>>>
>>>>>>> Oh yes, and Jaime did have me restart my browser and clear the cache,
>>>>>>> but it did not help.
>>>>>>>
>>>>>>> Thanks again,
>>>>>>> Amanda
>>>>>>>
>>>>>>> On Wed, Dec 10, 2014 at 1:45 PM, Amanda Bittaker
>>>>>>> <abittaker@wikimedia.org> wrote:
>>>>>>>>
>>>>>>>> Hello Kevin,
>>>>>>>>
>>>>>>>> Jaime asked me to email you about some trouble I've been having with
>>>>>>>> Wikimetrics.  The whole team has been experiencing a pretty high rate of
>>>>>>>> failures in both report creation and cohort uploads.  Almost nothing has
>>>>>>>> gotten through for me today:  of the last 13 reports I've run, 3 were
>>>>>>>> successful.  Of the failures, I would say maybe only two or three "pended"
>>>>>>>> at all before becoming failures.  I've been experiencing the same problem
>>>>>>>> with cohort uploads.
>>>>>>>>
>>>>>>>> The reports have been: Newly Registered, Edits, and Rolling Active
>>>>>>>> Editor using expanded cohorts.  Please find attached an example of one of
>>>>>>>> the reports.  I tried uploading cohorts using text files of user names and
>>>>>>>> pasting user names from Notepad into the "Paste Usernames" field.  I do
>>>>>>>> expand the cohorts every time.
>>>>>>>>
>>>>>>>> Do you know why the failure rate is so high, especially this
>>>>>>>> morning, and is there a way to eliminate or mitigate this problem in the
>>>>>>>> future?
>>>>>>>>
>>>>>>>> Many thanks for the assistance, and please do let me know if you
>>>>>>>> need any more information from me on this.
>>>>>>>>
>>>>>>>> Best,
>>>>>>>> Amanda
>>>>>>>
>>>>>>>
>>>>>>
>>>>>
>>>>
>>>
>>>
>>>
>>> --
>>> Edward Galvez
>>> Program Evaluation Associate
>>> Wikimedia Foundation
>>
>>
>

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