Hi Halibutt,

Wikimedia Labs, the infrastructure that Wikimetrics is running on, is having some stability issues lately. That might be the problem, and we don't know when the problems will stop unfortunately. However, you can report problems here, but as Jeremy says you should be as descriptive as possible:

1. What did you try to do? What steps could someone take to do the same thing and hopefully run into the same problem?

2. What happened when you tried to do something? Again be as descriptive as possible including pasting in any error messages or screenshots.

As the Support page suggests, the way to file issues is to add something to Phabricator, our issue tracker.

On Wed, May 20, 2015 at 4:40 PM, Jeremy Baron <jeremy@tuxmachine.com> wrote:

Hi,

On Wed, May 20, 2015 at 8:15 PM, Halibutt <halibutt@gmail.com> wrote:
> The Support page apparently
> doesn’t mention my case, and the console report tells me nothing (there is
> some “INTERNAL SERVER ERROR” there, surrounded by plenty of computer lingo I
> don’t really understand).

I don't know a lot about wikimetrics (I saw the UI exactly once) but
as a general rule:

You said:
> "surrounded by plenty of computer lingo I don’t really understand"

That is not useful. at best maybe someone knows of an ongoing issue
and they can guess maybe it's the same thing. but that would just be a
guess.

you should //copy and paste that text// that you don't understand into
a message so that other people can read it and maybe help diagnose the
issue.

also maybe include some basic steps to reproduce the issue starting
logged out of the app. e.g. log in to the app, click on Widgets, input
"Rose" into username field, click on "Go". See also "Steps to
Reproduce" at https://www.mediawiki.org/wiki/How_to_report_a_bug
(that's not for wikimetrics but there are some applicable bits)

-Jeremy

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