Interview just done with (I presume) Karen Patterson for Evening Extra this evening:

http://www.bbc.co.uk/northernireland/radioulster/evening_extra/

Show runs 5pm-6:30pm, 94.5 FM wherever their catchment area is. Should be on "listen again" after that.

Just a short introduction to Wikipedia. I said it was popular because it was useful, it's highly imperfect "because it's just written by people" so isn't "reliable and checked", but it's a good starting point for further reading.

One question I didn't expect:

Q. Do you think people are abandoning libraries for the Internet? A. The Internet's more convenient. But I think libraries have been systematically underfunded, so the Internet is filling a gap rather than pushing them out.

- d.