Tom , I think that's a fair comment - but we have the problem that we can't actually employ anyone to provide that service. An an OTRS volunteer yourself, do you have any suggestions on how we can bring more people into the fold? It doesn't seem to be something we can reasonably incentivise, either. It's something of a quandary!

Stevie

More OTRS volunteers would help, but in a situation like this it's more important to think about problem prevention than about increasing the number of people fixing problems.

That means things like flagged revisions, to prevent malicious edits from ever being seen by readers and subjects, and providing a responsive service on-wiki to fix whatever does slip through, so people have no need to come running to OTRS.

Andreas

On 15 November 2012 14:10, Thomas Morton <morton.thomas@googlemail.com> wrote:

We have two customers, and one "employee" role, I think. And it should go something like (in order of importance):

Reader (Customer)
Subject (Customer)
Editor (Employee)

Or in other words; because the PR company represents the subject of the article, and we rank so highly on Google etc., they should reasonably expect to receive a good service from us.

Tom