Good afternoon everyone.

Indeed - I spend pretty much all of yesterday exchanging emails with our provider to fix this and made staff aware in advance of the issue with the intention to update you all this morning if it couldn't be resolved.

The issue is they require authorisation documents every time you renew the domain - I re-provided the same ones used in 2013 and this year the customer service rep was unable to extract them or accept them. I should add that, for reasons best known to themselves, the whole thing has to be done by fax (you read that correctly)

Currently I cannot provide the authorization documents in a format that staff member can read and he has referred the matter to a 'specialist' and I should receive a reply tomorrow

Some questions that may occur:

Why didn't you just renew well in advance?

We did - we actually transferred payment on 1st August. However the two factors that were unclear was a) Foreign bank payments can take 4 - 6 weeks to clear and b) that the process of authorisation would requires supporting documentation again

Why didn't you anticipate the issue with authorisation documentation not being accepted?

Simply - I wasn't briefed that supporting documentation would be needed again (it is identical to last year) merely that DNS validation would be required (a two minute job we have done). The exact same documentation was approved last year. This year we had a different individual to work with.

What happens now?

Either tomorrow we attempt for a sixth time to provide a copy of the documentation they deem legible based on a hard copy scan or their specialist authorisies the renewal based on what we have provided

I will also be complaining because the process has been tremendously difficult.

What happens until then?

I'm afraid I'm powerless to effect any change until then - their reps are not replying to me directly, there is no number to chase, and I cannot access the documentation in the office until then. This means for a day at least (today) if you need to access the site you will need to add a security exception.

Apologies for the inconvenience caused and lack of advance warning - I will notify you tomorrow with progress.

Katherine Bavage

Fundraising Manager

Wikimedia UK

+44 20 7065 0752

Wikimedia UK is a Company Limited by Guarantee registered in England and Wales, Registered No. 6741827. Registered Charity No.1144513. Registered Office 4th Floor, Development House, 56-64 Leonard Street, London EC2A 4LT. United Kingdom. Wikimedia UK is the UK chapter of a global Wikimedia movement. The Wikimedia projects are run by the Wikimedia Foundation (who operate Wikipedia, amongst other projects).

Wikimedia UK is an independent non-profit charity with no legal control over Wikipedia nor responsibility for its contents.

On 31 August 2014 10:30, Thomas Morton <morton.thomas@googlemail.com> wrote:

Hi guys

There was a problem with the payment for the certificate renewal. We are now waiting for the documents to be validated before a new certificate is issued.

Kat is working on this. And as soon as a certificate is issued I will get it installed.

Sorry for the inconvenience.

Tom

On 31 Aug 2014 10:15, "Harry Burt" <harryaburt@gmail.com> wrote:

Reported as bug #303 using a temporary local exception, though you'd need to be able to do the same to view it:

https://bugzilla.wikimedia.org.uk/303

On Sun, Aug 31, 2014 at 10:05 AM, Chris McKenna <cmckenna@sucs.org> wrote:

I am presently unable to view the WMUK website because the security certificate expired in the early hours of this morning:

wikimedia.org.uk uses an invalid security certificate. The certificate expired on 31/08/14 00:59. The current time is 31/08/14 10:02. (Error code: sec_error_expired_certificate)

This needs to be fixed as soon as possible. Note it also means I can't get to the bugzilla to report it there.

Chris

----
Chris McKenna

cmckenna@sucs.org
www.sucs.org/~cmckenna

The essential things in life are seen not with the eyes,
but with the heart

Antoine de Saint Exupery

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_______________________________________________
Wikimedia UK mailing list
wikimediauk-l@wikimedia.org
http://mail.wikimedia.org/mailman/listinfo/wikimediauk-l
WMUK: https://wikimedia.org.uk

_______________________________________________
Wikimedia UK mailing list
wikimediauk-l@wikimedia.org
http://mail.wikimedia.org/mailman/listinfo/wikimediauk-l
WMUK: https://wikimedia.org.uk

_______________________________________________
Wikimedia UK mailing list
wikimediauk-l@wikimedia.org
http://mail.wikimedia.org/mailman/listinfo/wikimediauk-l
WMUK: https://wikimedia.org.uk