Indeed it would. I hope I was clear in defending OTRS as the best way to resolve issues that we currently have, although it needs work!<div><br></div><div>Tom<br><br><div class="gmail_quote">On 3 October 2012 13:32, Andrew Gray <span dir="ltr">&lt;<a href="mailto:andrew.gray@dunelm.org.uk" target="_blank">andrew.gray@dunelm.org.uk</a>&gt;</span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div class="im">On 3 October 2012 13:20, Andreas Kolbe &lt;<a href="mailto:jayen466@gmail.com">jayen466@gmail.com</a>&gt; wrote:<br>

</div><div class="im">&gt; This is the sort of discussion that should be had on-wiki, just to arrive at<br>
&gt; some clarity about the fundamental issues.<br>
&gt;<br>
&gt; I have raised the topic on Jimbo&#39;s talk page.<br>
&gt;<br>
&gt; <a href="http://en.wikipedia.org/wiki/User_talk:Jimbo_Wales#Replacing_OTRS_with_a_commercial_consultancy_service" target="_blank">http://en.wikipedia.org/wiki/User_talk:Jimbo_Wales#Replacing_OTRS_with_a_commercial_consultancy_service</a><br>

<br>
</div>Is anyone actually suggesting replacing OTRS? I saw Tom&#39;s proposal<br>
above as an adjunct to it (which I&#39;m not wild on either, but it&#39;s at<br>
least defensible)<br>
<br>
Replacing it would certainly be a step too far...<br>
<span class="HOEnZb"><font color="#888888"><br>
--<br>
- Andrew Gray<br>
  <a href="mailto:andrew.gray@dunelm.org.uk">andrew.gray@dunelm.org.uk</a><br>
</font></span><div class="HOEnZb"><div class="h5"><br>
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