This is fantastic! Well done!

Thank you. We have taken a shortcut, which is to outsource the absolute maximum of the administration involved in Direct Debiting. Once we are on a firmer administrative footing we can bring it back in-house if needs be.
 

Hmmm... I just tried to set up a direct debit and it seems the only
option for the frequency is quarterly. I want to donate monthly. Why
can't I? Obviously, the fees are greater for 3 donations of £2, say,
than for one donation of £6, but I think you'll get a lot more takers
if you offer monthly direct debits for the simple reason that people
tend to be paid monthly.

We are set up for monthly and quarterly direct debits. I'm not quite sure why that form insists on quarterly, I doubt it will continue to insist after we speak to the suppliers on Monday, as we have other test forms that are definitely accepting monthly DDs.

You're right about the advantage of monthly DDs. during the fundraiser we'll test prompting different amounts/frequencies and different layouts of form to see which gives us the best long-term income.

Chris