Subha,
I am keeping my fingers crossed for the next pilot from India programs :)
These are normal things which the community can do by itself even if it is very small. We did this in Tamil Wikipedia 7 years before.
1. Create help pages in "Help" namespaces. This is time consuming and ongoing. Creating video tutorials will be best.
2. Create a Wikipedia:Help desk page and link it from site notice. If the community is OK, they can also share few chat / mail / phone IDs there.
That should be all and both can only be done by the community.
The elaborate planning at
http://meta.wikimedia.org/wiki/India_Program/Pilot_Designs/Community_building_using_help_desks
is unnecessary and will only increase the work load of an already small community.
I hope the money we donate goes in to doing bigger things and not for every single thing done in the name of "Pilot".
Ravi