A apresentação abaixo parece legal, para quem vai para a Wikimania esse ano.
---------- Forwarded message ----------
From: Romaine Wiki <romaine_wiki(a)yahoo.com>
Date: 2014-05-16 14:13 GMT-03:00
Subject: Re: [Wikimedia-l] How to Criticize with Kindness
To: wikimedia-l(a)lists.wikimedia.org
Cc: fflorin(a)wikimedia.org
Hello all,
I had a discussion with Fabrice about how a culture of Kindness and Fabrice
also made a submission for Wikimania about it:
https://wikimania2014.wikimedia.org/wiki/Submissions/A_Culture_of_Kindness
In the past years I notice very much how easy discussions can go in the
wrong direction as all the facial expressions and intonation are lost when
users write a message on a talk page. Many many times this goes wrong, and
users have a different interpretation of what someone else said what causes
a fight on the wiki. If users are smart they find out that in fact the
difference between them is very small with (usually) only a very slight
difference in focus, but in general they agree with each other, but they
don't realize that on the moment of the discussion. (If users with good
will aren't that smart to discover that, such can grow out to a fighting
situation for many years.) If I estimate I would say at least 50% of all
troubled discussions are causes by miscommunication as the result of words
being read differently as result of missing facial expressions and
intonation what most people are used to have in the communication with
people around them.
If certain users are deaf, autistic or dyslectic, or have such background,
this is even worsened.
For some years I say that if I can follow a training to improve textual
communication to better understand how things are perceived, I really like
to follow such training. As I don't know of any, I started to figure out
and collect what communication mistakes are made what cause troubles
between users with the intention of creating a guide for users, to let them
understand why some communication gives worse results.
Romaine
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Everton Zanella Alvarenga (also Tom)
Open Knowledge Brasil - Rede pelo Conhecimento Livre
http://br.okfn.org