It’s my great pleasure to tell you that Rachel diCerbo is joining us
as Director of Community Engagement (Product), starting today. In this
role, Rachel will manage the community liaison team (Keegan Peterzell,
Sherry Snyder, Nick Wilson, and Erica Litrenta) and ensure that our
technical projects receive community engagement support throughout
Rachel discovered her love for collaborative communities with
Couchsurfing. When she joined the community in 2005, Couchsurfing was
a small non-profit, with essential functions being filled by
volunteers. This included responding to safety issues: staying at
someone else’s home or hosting a stranger carries risks, some obvious,
some less so. Rachel founded and led the community’s all-volunteer
safety team. She was also a member of the non-profit’s Board of
Directors from 2007-2011.
After volunteering for two years, she joined the organization
full-time as Head of Trust & Safety in 2008. She was responsible for
enacting policies related to incident reporting, profile removal, and
other safety issues, and handled any high level legal issues and
communications related to Couchsurfing member safety. She implemented
training, documentation, and case review processes for her team.
As part of her role, she also directly interfaced with Couchsurfing’s
engineering team and helped scope functionality related to safety &
moderation. The work on the safety team also equipped her well for
working across culture and languages, as issues would often arise
around differing cultural sensitivities. She’s travelled to 38
countries and lived on 5 continents.
Prior to Couchsurfing, Rachel pursued a passion for theater while
temping in various roles for various companies. Her additional
interests include digital rights, women’s rights and safety worldwide,
and scuba diving. In her spare time, she seeks to perfect her pulled
pork recipe, sews, and reads all the things.
Rachel is new to the community, and due to the nature of her role,
she’ll be spending some time just learning how to edit and how things
work in our weird & wonderful world. She’s planning a face-to-face
meeting with her team the week of June 9th and will be attending
WikiConference USA later this week.
Please join me in welcoming Rachel to the Wikimedia Foundation and to
PS: Big thanks to everyone who’s been part of the search process, to
the liaison team for doing awesome work in an emerging structure, and
to Philippe, Maggie and Howie for all their work in bootstrapping the
team, and for supporting Rachel as she steps into the role. :-)
VP of Engineering and Product Development, Wikimedia Foundation