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New volunteer opportunity posted to foundationwiki.

http://wikimediafoundation.org/wiki/Customer_service_clerical_volunteer_%28RPP%29

Title Customer service clerical volunteer (RPP)

Goal of volunteer position To catalog customer service correspondence in accordance with receiving protocol project

Sample activities

1. analyze historical correspondence for source, disposition, outcome. 2. log and track voicemails, incoming telephone calls 3. transmit office correspondence to email response system system

Length of Commitment 3 months (estimate)

Scheduling 8 hours weekly activity (estimate)

Worksite Wikimedia Foundation San Francisco office

Qualifications sought

1. Organizational skills 2. Excellent reading comprehension 3. Experience with spreadsheets and diagramming protocols

Benefits to volunteer

1. Customer service experience 2. Acquire a thorough experience of the questions and issues that are raised by Wikipedia and the Wikimedia projects in the real world

How to submit yourself for consideration

Please send a cover letter and some details about yourself as to why the foundation would benefit from your skills in this position by email to cary(at) http://wikimediafoundation.org/wiki/File:At_sign.svgwikimedia.org or by fax to 415.882.0495. Candidates will be required to identify with the Foundation, if not already identified.

For further information, contact Cary by phone at 415.839.6885, extension 60.-

Cary Bass Volunteer Coordinator, Wikimedia Foundation

Support Free Knowledge: http://wikimediafoundation.org/wiki/Donate