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Hi all, please see new volunteer position[1] for Email response (OTRS) statistician. This position is specific to the English Wikipedia group of email queues, but may be customized for other langauges/projects later.

If you have specific questions, feel free to email me directly, but I'd like to keep general discussion on the lists to a minimum.

Cary Bass Volunteer Coordinator Wikimedia Foundation

[1] http://wikimediafoundation.org/wiki/Volunteering:Email_response_statistician