2009/5/8 Nikola Smolenski <smolensk(a)eunet.yu>yu>:
I am wary of this: "Users often missed the ‘edit’
buttons next to each
section, clicking on ‘edit this page’ all the way at the top." In my
experience, users do exactly the opposite, and I have seen new users who
know how to edit sections asking how to edit top section; some
Wikipedias (f.e. ruwiki) have even added [edit] link to top of the
article that mimics section edit links. What could be the cause of this
discrepancy?
Yes. This is also quite common question sent to OTRS. People quite
often ask "I know how to edit the section, but I don't know how to
edit the top part of the article". By the way: maybe it is good idea
to ask OTRS English team to mark for one week or month all E-mail
asking for help in editing and than to make some sumarization of it.
--
Tomek "Polimerek" Ganicz
http://pl.wikimedia.org/wiki/User:Polimerek
http://www.ganicz.pl/poli/
http://www.ptchem.lodz.pl/en/TomaszGanicz.html