I was skeptical of even reading this article, but it actually seems pretty
insightful. It also seems more relevant to Wikipedia than I was expecting:
"The answer had to be community-wide reform of cultural norms. We had to
change how people thought about online society and change their
expectations of what was acceptable.... How do you introduce structure and
governance into a society that didn’t have one before?"
It has some interesting ideas about using science to change the social
dynamics of online communities and leveraging the work of academics who
want to work on these problems. Some of the techniques they used remind me
of Aaron's revision scoring. I wonder if there's any chance we could talk
with them or some of their researchers.
On Fri, Nov 13, 2015 at 3:12 PM, Denny Vrandečić <vrandecic(a)gmail.com>
Very interesting read (via Brandon Harris):
"the vast majority of negative behavior ... did not originate from the
persistently negative online citizens; in fact, 87 percent of online
toxicity came from the neutral and positive citizens just having a bad day
here or there."
"... incidences of homophobia, sexism and racism ... have fallen to a
combined 2 percent of all games. Verbal abuse has dropped by more than 40
percent, and 91.6 percent of negative players change their act and never
commit another offense after just one reported penalty."
I have plenty of ideas how to apply this to Wikipedia, but I am sure Dario
and his team as well :) - and some opportunity for the communities to use
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