Very interesting read (via Brandon Harris):
"the vast majority of negative behavior ... did not originate from the
persistently negative online citizens; in fact, 87 percent of online
toxicity came from the neutral and positive citizens just having a bad day
here or there."
"... incidences of homophobia, sexism and racism ... have fallen to a
combined 2 percent of all games. Verbal abuse has dropped by more than 40
percent, and 91.6 percent of negative players change their act and never
commit another offense after just one reported penalty."
I have plenty of ideas how to apply this to Wikipedia, but I am sure Dario
and his team as well :) - and some opportunity for the communities to use