Thanks for the notice about this discussion. I knew it was to be a part of the new privacy policy, but I wasn't aware of the talk page.
On Mon, Oct 14, 2013 at 2:11 PM, Tomasz W. Kozlowski <tomasz@twkozlowski.net
wrote:
We already went through a similar discussion two and a half years ago, when the WMF planned to make all OTRS agents re-identify to them by sending a copy (or a scan) of their ID to a secure e-mail address (or by using another option provided).
This isn't 100% correct. The idea was to have agents who had not already identified do so, since OTRS agents have access to a massive amount of non-public information. For those interested in the result, it was posting a public list of OTRS agent usernames on meta. There is no current requirement for agents to ID.
<not wearing OTRS admin hat, just sayin'>