Problem statement:
Various movement processes, programs, often request feedback, suggestions or comments. In the process, they get feedback and questions through different
channels such as mailing lists, office hours, talk pages etc. Now,
sometimes it remains unclear what happens next. Sometimes it remains
unclear if a requested feedback is taken/incorporated or not (and why?). And sometimes
feedback and questions remain just unanswered.
A technology policy analyst spoke at Wikimedia Summit 2019. I'll quote a part from the video[1]. He told—
"The
core of responsive regulation is community consultation processes.
However, closing the loop on the consultation process is critical,
otherwise participants feel that they have wasted time providing
feedback. For example, the Indian telecom regulator first issues a
consultation paper. Then solicits the first round of feedback, then
solicits a second round of counter comments, then they hold round
tables, and, finally, they issue the recommendation or the regulation.
But when they do that, they make sure they close the loop. They provide
reasoned explanations for why suggestions were rejected... ..."
When
any important major Wikimedia process comes forward and asks for feedback or
suggestions, there might be different results such as feedback/suggestion
accepted, partially accepted, rejected, not
actionable, kept on hold etc. However, closing the loop in this
process is important, example: "we received "this" feedback and this
feedback was not incorporated or was not actionable "because _______"..."
How can it help?
"Closure of a feedback loop" can:
a) help to understand how a feedback/suggestion was taken/noted, and what were the observations?
b)
show respect to the people and their feedback, and most possibly
encourage people to share feedback and ask questions in the next
consultation process
c)
eliminate duplication. If a particular feedback is taken to a conclusion, several
other people don't need to suggest the same thing in future.
I am posting this as an individual, and over-all this is a
process-related suggestion/feedback.
If the major Wikimedia processes or programs
soliciting feedback or questions consider this, I think that will be
very helpful.
Regards,
User:Titodutta