New subject: Wikipedia Zero no longer works on pc and mobile?

24 Jul 2015

Hi Dan,

I used Firefox on my laptop.

Update: Tried accessing with Zero balance SIM (both Chrome and Firefox),
WIkipedia homepage is loaded once and that's all. You can't access any
other page or reload.

Best.

- Enock
UMaT, Tarkwa
enockseth.github.io

On Fri, Jul 24, 2015 at 7:59 PM, Dan Foy &lt;dfoy(a)wikimedia.org&gt; wrote:

...
  Hi Enock,

 I'm looking into the problem you described, and needed to check on one
 additional detail.   Which browser are you using when you experience the
 billing / lack of banners?   I notice that many users in Ghana are using
 the Opera browser.  If you were using that before, can you try the standard
 browser on your phone (usually Chrome on Android) and let us know if that
 works?

 Thanks!
 Dan

 On Tue, Jul 14, 2015 at 2:52 PM, Enock Seth Nyamador &lt;kwadzo459(a)gmail.com&gt;
 wrote:

  Hi Adele,

 Thank you for flagging the issues described below.
For future reference,  feel free to add me >directly when you need my attention
and/or reply.

 You're welcome. Noted.

 As far as I understand, you - Enock - used WP
through MTN and was  charged. On top of that, >no free WP banners were displayed
both on the
 desktop version and mobile version. Is that >correct? If that is the case,
 we will have to investigate with MTN.

 Exactly.

 Please confirm if you were using m.wikipedia.org
(mobile site) when the  banners flashed and >didn't display correctly. That
is not an expected
 behavior and if confirmed, we will follow up >internally and also with MTN.

 Yes.

 GH Wikimedians,

 If you're using MTN in your smartphone your help will be very useful.

 PS: I know the banner isn't displayed in the desktop version :).

 Best,

 - Enock
 UMaT, Tarkwa
 enockseth.github.io

 On Tue, Jul 14, 2015 at 8:02 PM, Adele Vrana &lt;avrana(a)wikimedia.org&gt;
 wrote:

  Thanks, Asaf for sending this thread directly to
us.

 Hi Enock,

 Thank you for flagging the issues described below. For future reference,
 feel free to add me directly when you need my attention and/or reply.
 As far as I understand, you - Enock - used WP through MTN and was
 charged. On top of that, no free WP banners were displayed both on the
 desktop version and mobile version. Is that correct? If that is the case,
 we will have to investigate with MTN.
 Please note that we don't show "Free Wikipedia" banners on the desktop
 version as part of the Wikipedia Zero program. Only the mobile site
 displays banners so it's expected that you won't see the WP Zero banner
 when using WP's desktop version.
 Please confirm if you were using m.wikipedia.org (mobile site) when the
 banners flashed and didn't display correctly. That is not an expected
 behavior and if confirmed, we will follow up internally and also with MTN.

 Dan Foy, our technical partner manager, is on vacation this week. We
 will have to wait for him to come back to the office next week to properly
 follow up on this.

 Enock - I will be awaiting for your reply on the questions above. It
 will be really helpful to better understand your experience.

 Rexford and others - If you would like to volunteer to test the service,
 please make sure you are using the mobile version of Wikipedia (
 m.wikipedia.org). Please pay special attention to the banner behavior
 and data charges.

 Best,
 Adele

 On Tue, Jul 14, 2015 at 4:50 AM, Asaf Bartov &lt;abartov(a)wikimedia.org&gt;
 wrote:

  I am explicitly CCing Adele and Dan to ensure
they see this.  I'm
 afraid I don't have enough information to help, myself.

    A.

 On Tue, Jul 14, 2015 at 2:24 AM, Nkansah Rexford <
 nkansahrexford(a)gmail.com&gt; wrote:

> Thus, I understand you as, when (kindly confirm if below conditions
> are so)
>
>    - you opened the Desktop Version on the PC, no banner was shown
>    - you opened the Mobile Version on PC, the banner 'flashed'.
>    Nothing banner-ish showed afterwards
>    - you opened the Mobile Version on Mobile, no banner was shown
>
> Its good you've brought this up. I'm sure Adele is on this list, plus
> if that's the case, then we'll kindly ask Adele to look into that for us.
>
> thanks
>
> On Tuesday, July 14, 2015, Enock Seth Nyamador &lt;kwadzo459(a)gmail.com&gt;
> wrote:
>
>> When I tried the mobile version of Wikipedia on PC. The banner just
>> flashed.
>>
>> - Enock
>> UMaT, Tarkwa
>> enockseth.github.io
>>
>> On Tue, Jul 14, 2015 at 9:02 AM, Nkansah Rexford <
>> nkansahrexford(a)gmail.com&gt; wrote:
>>
>>> Did you see the Wikipedia Zero banner or anything of that sort,
>>> indicating you're browsing for free in your browser?
>>>
>>>
>>> On Tuesday, July 14, 2015, Enock Seth Nyamador &lt;kwadzo459(a)gmail.com&gt;
>>> wrote:
>>>
>>>> Greetings,
>>>>
>>>> Is been a long time I tried using Wikipedia Zero [1] from MTN Ghana
>>>> on PC. I remember I started using WP Zero before it was announced
>>>> officially; that during the piloting.
>>>>
>>>> Yesterday, I tried to access Wikipedia from MTN thinking Zero is
>>>> still in control. By the time I realized my 60 GHp was no where to be
found
>>>> after visiting just two pages.
>>>>
>>>> I don't know if the problem is from me or MTN. If you're using
MTN
>>>> I'll plead with you to try on your PC and Smartphones so we can know
what
>>>> is actually going on.
>>>>
>>>> Best,
>>>>
>>>> 1. https://en.wikipedia.org/wiki/Wikipedia_Zero
>>>>
>>>> - Enock
>>>> UMaT, Tarkwa
>>>> enockseth.github.io
>>>>
>>>
>>>
>>> --
>>> +Rexford <http://google.com/+Nkansahrexford> | khophi.co
>>> <http://khophi.co/about>
>>>
>>>
>>> _______________________________________________
>>> Wikimedia-GH mailing list
>>> Wikimedia-GH(a)lists.wikimedia.org
>>> https://lists.wikimedia.org/mailman/listinfo/wikimedia-gh
>>>
>>>
>>
>
> --
> +Rexford <http://google.com/+Nkansahrexford> | khophi.co
> <http://khophi.co/about>
>
>
> _______________________________________________
> Wikimedia-GH mailing list
> Wikimedia-GH(a)lists.wikimedia.org
> https://lists.wikimedia.org/mailman/listinfo/wikimedia-gh
>
>

 --
     Asaf Bartov
     Wikimedia Foundation <http://www.wikimediafoundation.org>

 Imagine a world in which every single human being can freely share
 in the sum of all knowledge. Help us make it a reality!
 https://donate.wikimedia.org

 --
 *Adele Vrana*
 *Strategic Partnerships*
 Wikimedia Foundation
 +1 (415) 839-6885 ext. 6773
 avrana(a)wikimedia.org

 *Imagine a world in which every single human being can freely share in
 the sum of all knowledge. That's our commitment. Donate.
 <https://donate.wikimedia.org/>*

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 --
 Dan Foy
 Technical Manager, Mobile Partnerships
 Wikimedia Foundation

Re: [Wikimedia-GH] Wikipedia Zero no longer works on pc and mobile?