Thanks, Asaf for sending this thread directly to us.
Hi Enock,
Thank you for flagging the issues described below. For future reference, feel free to add me directly when you need my attention and/or reply.
As far as I understand, you - Enock - used WP through MTN and was charged. On top of that, no free WP banners were displayed both on the desktop version and mobile version. Is that correct? If that is the case, we will have to investigate with MTN.
Please note that we don't show "Free Wikipedia" banners on the desktop version as part of the Wikipedia Zero program. Only the mobile site displays banners so it's expected that you won't see the WP Zero banner when using WP's desktop version.
Please confirm if you were using
m.wikipedia.org (mobile site) when the banners flashed and didn't display correctly. That is not an expected behavior and if confirmed, we will follow up internally and also with MTN.
Dan Foy, our technical partner manager, is on vacation this week. We will have to wait for him to come back to the office next week to properly follow up on this.
Enock - I will be awaiting for your reply on the questions above. It will be really helpful to better understand your experience.
Rexford and others - If you would like to volunteer to test the service, please make sure you are using the mobile version of Wikipedia (
m.wikipedia.org). Please pay special attention to the banner behavior and data charges.
Best,
Adele