Based on the input of some people: 

* It is great if it is open source. With equal situations, we would definitely choose open source. However, it is no hard requirement for this specific tool - it is for internal use only. 
* It should be installable. I for one wouldn't know how to handle stuff that need to be built on top of drupal. If someone can set it up for us and is willing to maintain - great. But that would have to come with the package - I would hate it if much energy would go into that.
* Let me put a personal veto on OTRS ;-) Although I got used to it over time, it is indeed horrible, hard to get to know for new people and some people get spontaneous nightmares because of it. The problem is partially that people all know how horrible Wikimedia OTRS is, that they wouldn't touch the system even if we could set it up. 
* And of course, it has to be really easy to use. Not too many functions etc. 
* For languages: I prefer the thing to be in English for this specific purpose (international task management) but if local teams would like to use it too, that would be helpful of course. 

Best,
Lodewijk

No dia 10 de Dezembro de 2011 20:16, Mike Dupont <jamesmikedupont@googlemail.com> escreveu:
Well the older version of OTRS are a bit clunky, but the newer
versions are pretty good.
anyway, they are open source, and we can make them better. what
version are you using of otrs?
mike

On Sat, Dec 10, 2011 at 7:19 PM, Béria Lima <beria.lima@wikimedia.pt> wrote:
> our OTRS system is HORRIBLE!!!
>
> Is much better stay with several docs.
> _____
> Béria Lima
> Wikimedia Portugal
> (351) 963 953 042
>
> Imagine um mundo onde é dada a qualquer pessoa a possibilidade de ter livre
> acesso ao somatório de todo o conhecimento humano. Ajude-nos a construir
> esse sonho.
>
>
>
> On 10 December 2011 18:07, Mike Dupont <jamesmikedupont@googlemail.com>
> wrote:
>>
>> Hi there,
>> what about not depending on non free software and some cloud service
>> that could go away tomorrow.
>>
>>
>> http://www.wunderlist.com/home
>> Wunderlist source code is licensed under the terms of the Apache Public
>> License
>> https://github.com/6wunderkinder/wunderlist
>>
>> also what about otrs?
>> mike
>>
>> 2011/12/10 Tomasz Kozłowski <odder.wiki@gmail.com>:
>> > Dear All!
>> >
>> > During our meeting in Amsterdam on Thursday, December 1, we have
>> > identified some areas that would definitely seek an improvement next
>> > year (more information to come very soon, so stay tuned).
>> >
>> > One of those things was task management: we are looking for a good,
>> > convenient way to divide tasks, set (inside) deadlines and manage tasks
>> > that will need to be done when preparing Wiki Loves Monuments 2012.
>> >
>> > An obvious idea was to find an on-line tool that deals with task
>> > management: unfortunately, I haven't been able to find a free (as in a
>> > beer, not necessarily as in freedom) tool that would suits our needs.
>> >
>> > Our requirements for the tool (except those obvious ones) are as
>> > follows:
>> >        * it has to be free (US$0);
>> >        * it has to be able to set dependencies;
>> >        * it should allow the users to use their own accounts;
>> >        * it should allow the users to set&change a task owner;
>> >        * it should be as accessible (mobile versions) as possible.
>> >        * it has to be in English :-))
>> >
>> > This week, I've went through a huge amount of on-line task management
>> > tools and the one that suits our needs the most is: <http://todo.ly/>.
>> > You can login to a temporary account I've created with my e-mail address
>> > (see above) and the password: TryThisAccount!
>> >
>> > Please play a bit with the tool and state your opinions :-) And if you
>> > know a tool that's better than this one, please let us know as soon as
>> > possible!
>> >
>> > Thanks,
>> > --
>> > Tomasz Kozłowski | [[user:odder]]
>> >
>> >
>> > _______________________________________________
>> > Wiki Loves Monuments mailing list
>> > WikiLovesMonuments@lists.wikimedia.org
>> > https://lists.wikimedia.org/mailman/listinfo/wikilovesmonuments
>> > http://www.wikilovesmonuments.eu
>>
>>
>>
>> --
>> James Michael DuPont
>> Member of Free Libre Open Source Software Kosova http://flossk.org
>>
>> _______________________________________________
>> Wiki Loves Monuments mailing list
>> WikiLovesMonuments@lists.wikimedia.org
>> https://lists.wikimedia.org/mailman/listinfo/wikilovesmonuments
>> http://www.wikilovesmonuments.eu
>
>
>
> _______________________________________________
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> WikiLovesMonuments@lists.wikimedia.org
> https://lists.wikimedia.org/mailman/listinfo/wikilovesmonuments
> http://www.wikilovesmonuments.eu



--
James Michael DuPont
Member of Free Libre Open Source Software Kosova http://flossk.org

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