UTRS was created because handling ip unblock requests
on OTRS would violate
our privacy policy
On Sep 12, 2012 6:17 PM, "Thomas Morton" <morton.thomas(a)googlemail.com>
wrote:
On 12 September 2012 17:08, David Gerard
<dgerard(a)gmail.com> wrote:
On 12 September 2012 16:50, Matthew Jacobs
<sxeptomaniac(a)gmail.com>
wrote:
> One problem with that approach is that OTRS is not seen as
representative
of WP;
the administrators are. If the admins are widely perceived as
being
> dicks (probably because way to many of them behave like dicks a large
> portion of the time), then OTRS is going to continue to be ineffective
at
changing
the perception of WP as unfriendly and more concerned with
protecting territory than having accurate information.
I think that's a bit of an inside view. The outside world can't tell
an admin from a non-admin, there aren't generally little tags on
people's sigs. So the problem is more general dickishness, not
specifically admin dickishness.
As far as I can tell, outsiders like to have someone central to
approach, e.g. the email address.
(I vaguely understand someone gave Roth/his biographer the wrong
answer, i.e. needing a secondary source rather than a referenceable
self-statement. That's a different problem, of course.)
- d.
I figured out where; there is also UTRS (note the U) which is
a separately maintained support tool (staffed by English Wikipedia admins)
for requesting unblocks.
We probably need to look into how people are filtered to these things.
(I also am not sure why we have UTRS over OTRS, and why the participants
are not told to pass such issues onto OTRS who are more experienced in
handling them).
Tom
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