On 7/11/07, Guy Chapman aka JzG <guy.chapman(a)spamcop.net> wrote:
No, I am saying that either one accepts that there is
a risk that some
complaints may result in litigation if not taken seriously, or one
does not. If one does accept the possibility, then the judgemental
has to be that of the person who handles the ticket, and if they make
a mistake then we have to handle it tactfully and pleasantly as a
Only if you can show it was thier personal judgement rather than
structal issues that caused the proble,
You or I would undoubtedly have rejected this
particular complaint as
baseless straight away,
Eh not exactly I'd have to reread the relivant areas of trademark law
first then send a reply asking for clarification.
but we have to accept that humans answer the
queues and humans will sometimes make mistakes; where we err it is
undoubtedly better we err on the side of safety.
Deletion is now considered safety?